We understand that travel plans may change. This policy explains the conditions under which cancellations and refunds are handled.
1. Booking Confirmation
A booking is considered confirmed once payment (if applicable) has been successfully completed and a confirmation message has been sent to the guest.
2. Cancellation Policy
Guests may cancel their reservation by contacting us through phone or email.
Cancellation terms may include:
- Cancellations made within the allowed cancellation period may be eligible for a full or partial refund.
- Cancellations made close to the check-in date may incur cancellation charges.
3. Refund Process
If a refund is approved, it will be processed using the original method of payment whenever possible.
Refund processing times may vary depending on the payment provider but typically take 5–10 business days.
4. Non-Refundable Situations
Refunds may not be provided in the following situations:
- No-show without prior cancellation
- Violation of property rules
- Early departure after check-in
5. Modification of Bookings
Guests may request modifications to their booking dates or room type subject to availability.
6. Special Circumstances
In exceptional circumstances such as natural disasters, government restrictions, or emergencies, the management may review cancellation requests on a case-by-case basis.
For assistance with cancellations or refunds, guests may contact our support team.